Returns, replacements and refunds

All sales are final

All sales are final. Because storage cannot be verified once material leaves our control, we do not accept returns, and opened vials cannot be returned.

Damaged or incorrect items

If an item arrives damaged or is not what you ordered, contact us within 72 hours of delivery with your order number and photos of the packaging, the label and the damage. We replace the item or refund it, at our choice. Use the contact form and keep the packaging until the claim is resolved.

Lost in transit

If tracking shows no movement for 14 days, contact us and we open a carrier trace. When the carrier confirms the loss, we reship or refund. Packages the carrier marks as delivered are not treated as lost.

Cancellations

You can cancel an order from your order page at any time before it is paid. After payment, contact us; orders that have not shipped can be cancelled.

Refunds

Refunds of bitcoin payments are made in bitcoin to a wallet address you give us, for the US-dollar amount of the invoice at the exchange rate when the refund is sent.

Disputes

If you have a problem with an order, contact us first. We keep the record of every order, including the attestation you signed, the lot shipped and the tracking number.